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Title VI

Title VI

Partners In Care Maryland, Inc. is committed to ensuring that no person shall, on the grounds of race, color, national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987 (PL 100.259), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity, whether those programs and activities are federally funded or not. For more information on the Partners In Care Title VI Policy including how to file a complaint, please contact the Partners In Care Director of Transportation, Title VI Manager, at 410-544-4800 or stop by our office at 8151-C Ritchie Highway, Pasadena, MD 21122. You can also visit the Partners In Care website at www.partnersincare.org.

Complaint Process
Any individual, group of individuals or entity that believes they have been subjected to discrimination on the basis of race, color, or national origin may file a written complaint with the Title VI Manager. The complaint is being filed in the following manner:

A formal complaint must be filed within 180 calendar days of the alleged occurrence.

The complaint should include:

  • Complainant’s name, address, and contact information (i.e., telephone number, email address, etc.)
  • The Date (s) of the alleged act of discrimination (if multiple days, include the date when the complainant(s)became aware of the alleged discrimination and the date on which alleged discrimination was discontinued or the latest instance)
  • Description of the alleged act of discrimination
  • Location(s) of the alleged act of discrimination (include vehicle number if appropriate)
  • Explanation of why the complainant believes the act to have been discriminatory on the basis of race, color, or national origin
  • If known, the names and/or job titles of those individuals perceived as parties in the incident
  • Contact information for any witnesses
  • The indication of any related complaint activity (i.e., was the complaint also submitted to MTA or FTA?)

The complaint shall be submitted to the Title VI Manager at:

Sharon Smith, Transportation Director

Partners In Care, Inc.
8151-C Ritchie Highway
Pasadena, MD 21122
(410) 544-4800 Ext. 201

In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Title VI Manager.

Partners In Care's Title VI Complaint Form
Americans with Disabilities Act of 1990
Partners In Care's Title VI Complaint Form
Partners In Care's Title VI Complaint Form

Available Models

PERS - Frequently Asked Questions

PERS stands for Personal Emergency Response Service. PERS is a medical alert system supported by PIC for emergency incidents

Yes, PERS is a fee for service system for monitoring members who might be at risk for falls or another emergency event. The cost of the program depends on which unit the members selects.

Both members and non-members of PIC program can participate in this program.

No, the system is monitored by another organization called Connect America. However, PIC is notified should a member have an emergency event and someone from the Member Care office will contact the member the following day to check on him or her.

Testimonials From Ride Partners

"We have worked with Partners in Care for years and use their vans and crew to transport our assisted living residents to events around the area. Their staff is beyond friendly, accommodating and always willing to exceed expectations and take the utmost care in the safety and enjoyment of our residents. Could not recommend them more highly and we consider ourselves very fortunate to work with such a quality organization."
J. Thompson

Phone Buddies - Frequently Asked Questions

A phone buddy is someone who answers the request of another member who wishes to have someone call them.
Any member of PIC can be a phone buddy.
In our new setup, each member must initiate a call and also receive a call from another member. During each call, they’re required to engage in conversation for a minimum of 15 minutes.
Calls should last no longer than 20 minutes.
Yes, as long as your volunteer agrees to speak to a Member once a week.
Yes, the member making the call is required to report to the PIC office the dates and times of each call. Each member is reminded that all calls are confidential and no information received during the calls should be shared.

Testimonials From Ride Partners

"I am blind in one eye and have low-vision in the other -- so I don't drive. Always felt like I was "begging" someone for a ride to a Dr.s appt. Read about Partners in Care in the local newspaper and gave them a call. I'm now a member and feel like I have my independence back. I call, get a ride with great people who want to serve. Thanks for what you do."
PIC Member
"While I was still working, Partners in Care was a great help getting my elderly mom to and from appointments during work hours. She was always confident in having them drive her and very thankful."
Debbie